Sarah Poss was promoted to Customer Service Manager & Training Coordinator, announced Kenny Beavers, Senior Vice President and Director of Retail Banking.
In her new role, Sarah will be responsible for the training process of all new Customer Service Representatives, while managing the frontline of customer contact for the bank.
"Sarah is well qualified to lead our Customer Service training efforts. Her prior experience in the service industry, educational background, and commitment to excellent customer service will greatly enhance our training process," said Beavers.
Poss has more than four years of experience in customer service. She began employment with First Freedom Bank as a Customer Service Representative in January of 2015. She earned her B.S. degree in Anthropology with minors in Spanish and Latin American Studies from Middle Tennessee State University in 2014.
Originally from Detroit, Michigan, Sarah has lived in Wilson County for the past 11 years. She and her husband currently reside in Watertown.