Testimonials

First Freedom Bank and Donna Elrod SAVED THE DAY! We were at the end of a real estate purchase when our nationally known lender began to slow-roll the close. We contacted Donna on the recommendation of a local realtor. Donna pulled together a plan of action and got our loan approved and ready to close on time! The whole team is friendly and solution minded. I’d give more stars if possible. Thank you Donna!

Very kind and helpful, lovely crew!

Fantastic service and management.

Excellent customer service.

Visited First Freedom Bank at 2008 Providence Parkway, Mount Juliet, TN on 04/11/2024 to open a new account. From the moment we walked in, Meagan Roberts made us feel valued. My husband and I were very impressed with her friendliness and her proficient work. Also, Office Manager, Denise Bingham, came over to assist Meagan and introduced herself. Both Meagan and Denise made this experience very pleasurable. To be honest, every staff member in the bank was super friendly and seemed like they enjoyed what they were doing. It was very refreshing. We visited another bank down the road before going to First Freedom and had left feeling very empty. Glad we went to First Freedom.

Sara Beth always takes care of my banking needs! Anytime I have a problem, I’m calling her to have her fix it! She is always professional, proficient, friendly, and straight forward. She will not steer you in the wrong direction.

Nice friendly, and excellent staff, especially Kasey, and Blake!

You’re always treated royally at First Freedom Bank! Today as always it was so nice! Rayne Grace, a new employee, took care of my business needs smoothly and so professionally! Thank you First Freedom! 😀

Great bank, even better people. Been using this bank for many services since they first opened and have always walked away satisfied.

WOULD LOVE TO GIVE YOU TEN STARS IF I COULD!!! I have been a very long-time customer of Regions Bank. When I was in a time crunch and walked into a Regions branch 15 minutes before it closed, the banker told me what I needed would take too long and couldn’t be completed by closing time. I quickly googled, and the next nearest bank was First Freedom, specifically the Providence branch. I called, and Denise Bingham said sure, if you don’t mind sitting in the drive thru to conduct the business, we’ll gladly stay a little later to help you! Denise and Kaitlin Wattenbarger went above and beyond, helping me set up an account. I appreciated them both so much and was amazed at the level of customer service! I soon found out after visiting the branch across from Green Hill High School, that this isn’t special at First Freedom Bank. It’s how this organization treats everyone, and every single banker I have encountered has been equally as kind and neighborly. I’ve found my new favorite bank, and would recommend First Freedom to anyone who is looking for a better experience!

Very helpful and friendly staff! Rachel H. helped with setting up a checking account very easily. I would recommend.

Teola was awesome! Great customer service and knowledgeable about what I needed.

I am so grateful for Mary Cate and Holly!!! They are so amazing!!! Love having first freedom as my home bank!!

I recently moved to the area and found First Freedom due to their amazing reviews. Banks where I used to live got 2 or 3 stars so 5 stars seemed crazy good to me. When I walked in, I was warmly greeted, they made setting up an account super easy. Everyone I have interacted with has been super nice. They make you feel valued and they are genuinely happy to have u as a customer. Like they know they wouldn't have a job without their customers. I am excited to be a customer at this bank.

There so helpful and awesome!